Refund and Cancellation Policy
Who sells Kansumi plans and credits, how to cancel, when you get a refund, and what a refund or reversal does to your plan and credits.
On this page
1. Who sells and how to cancel
Pro subscriptions and credit packs are sold by Dodo Payments as merchant of record and legal seller, through its hosted checkout. Dodo processes your payment, applies taxes, issues receipts and carries out refunds and chargebacks under its Buyer Terms; Kansumi provides the service. Subscriptions renew monthly or annually until cancelled. You can cancel at any time in Settings → Billing, which opens Dodo's customer portal: the next renewal stops and Pro stays active until the end of the period you paid for.
2. When you get a refund
Payments are non-refundable except as described here or required by law.
- Unspent purchases. A subscription period or credit pack from which no credits were used is refunded on request, subject to individual review, within 14 days of purchase.
- Technical faults. A purchase affected by a confirmed technical fault that prevented you from using it is refunded.
- Everything else is reviewed individually, and any refund is at our discretion.
If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, you may withdraw from a subscription purchase within 14 days by contacting us; you pay for the days of Pro already supplied and the rest is refunded. Credit packs are delivered immediately with your express consent at checkout, so the withdrawal right no longer applies to them once delivered, except where the law provides otherwise. Nothing here limits your statutory rights.
3. What a refund or reversal does
A refund or reversal takes back the credits the refunded money paid for, as well as ending what that money bought.
- A subscription payment. We remove one month of Pro credits, which is what a Pro subscription grants at a time on the monthly plan and on the annual plan alike. Credits granted for earlier months that have already run are not taken back. A full refund or reversal, including a chargeback, also returns the account to Free and stops future grants.
- A partly refunded subscription payment. We remove the same share of that month's credits as the share of the payment returned to you, rounded down. The plan stays in place, because Dodo is still billing the subscription.
- A credit pack. We remove the pack's credits. A partial refund removes the same share of them, rounded down.
If a refund cannot be matched to the purchase it relates to, we leave your credits alone and settle it by hand. In every case the balance is not reduced below zero: credits you had already spent are not recovered, and a clawback never leaves you owing credits or money. Credits are not money and have no cash value. If an AI action fails before delivering anything, its reserved credits are released automatically; that is not a payment refund. A failed renewal may go through Dodo's retry process; if the payment is not recovered, Pro ends and the account returns to Free.
4. How to ask
Use the support link in your Dodo receipt or customer portal for payment, invoice and payment-method matters, or email legal@kansumi.com from your account email with the receipt or transaction ID, the date, the amount and the reason. Never send card details. Approved refunds are returned by Dodo to the original payment method. Liability for billing matters is governed by the Terms of Service.